Disclaimer: The following template was created by an attorney (https://drschwenke.de) in line with the typical requirements of an online shop. However, you should only use the template after carefully reviewing and adapting it to your specific business model. The template therefore contains additional notes that you must observe and red passages that you should particularly review and, if necessary, adjust. Please remove the notes after editing. When in doubt, seek legal advice. Copyright: You may use the template within the domain/website for as long as your Marketpress license is valid for it. Distribution to third parties, including customers (e.g., as a developer), is not permitted.
Cancellation policy for consumers for a contract where goods are delivered in a single shipment
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party nominated by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (Insert: name/company, address, telephone number, email address and, if available, fax number) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached sample withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier. You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
– To [Insert: name/company, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
—————————————
(*) Delete as appropriate.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not exist for contracts
for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which, however, can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
—————————————
Cancellation policy for consumers for a contract involving multiple goods ordered as part of a single order and delivered separately
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party nominated by you who is not the carrier, took possession of the last good. To exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number, email address and, if available, fax number. You can also use the shortcode and store the address in DE settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached sample withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier. You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
– To [Insert: name/company, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
—————————————
(*) Delete as appropriate.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not exist for contracts
for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which, however, can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
—————————————
Cancellation policy for consumers for a contract for the delivery of a good in several partial consignments or pieces
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party nominated by you who is not the carrier, took possession of the last partial consignment or the last piece. To exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number, email address and, if available, fax number. You can also use the shortcode and store the address in DE settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached sample withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier. You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
– To [Insert: name/company, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
—————————————
(*) Delete as appropriate.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not exist for contracts
for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which, however, can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
—————————————
Cancellation policy for consumers for a contract for the regular delivery of goods over a specified period
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party nominated by you who is not the carrier, took possession of the first good. To exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number, email address and, if available, fax number. You can also use the shortcode and store the address in DE settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached sample withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement. We may refuse reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier. You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
– To [Insert: name/company, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
—————————————
(*) Delete as appropriate.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not exist for contracts
for the supply of goods that are not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, which, however, can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
—————————————
Cancellation policy for a contract for the supply of digital content not supplied on a tangible medium
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the conclusion of the contract. To exercise your right of withdrawal, you must inform us ([Insert: name/company, address, telephone number, email address and, if available, fax number. You can also use the shortcode and store the address in DE settings.]) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached sample withdrawal form, which is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse you for all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees for this reimbursement.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
– To [Insert: name/company, address, email address and, if available, fax number]:
– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only if this form is notified on paper)
– Date
—————————————
(*) Delete as appropriate.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of digital content that is not prefabricated and for the production of which an individual selection or decision by the consumer is decisive, or which is clearly tailored to the personal needs of the consumer.
The right of withdrawal expires prematurely if we begin performance of the contract only after you have given your express consent and at the same time confirmed that you are aware that you lose your right of withdrawal once we start fulfilling the contract. We point out that we may make the conclusion of the contract dependent on the aforementioned consent and confirmation.
